NewsWatch: "Nearly every week, someone calls or writes to ask why NewsWatch exists.
They say it appears to be little more than a platform for the BBC to defend its actions and to ignore the comments and complaints of the licence fee payers."
"'Sorry' is not in the BBC's vocabulary." However, for many viewers, it's not what the BBC representatives say, it's how they say it. The word that crops up most in our correspondence is "arrogant".