NewsWatch: "Nearly every week, someone calls or writes to ask why NewsWatch exists. They say it appears to be little more than a platform for the BBC to defend its actions and to ignore the comments and complaints of the licence fee payers. This e-mail sums it up. 'Isn't it amazing that no matter how blatantly wrong the BBC may be in something it has done, nobody will ever put their hand up and say they got it wrong?' wrote Michael Ginn. ''Sorry' is not in the BBC's vocabulary.'"
"The worst thing you can have is that we listen but we don't do anything about it"
No change then Mark!